Revising/Developing Policies and Procedures

Another part of systematic evaluation is revising (or developing) the organization’s policy concerning measurement and evaluation. Evaluation policy is often a part of policy and practice for developing and implementing training and development programs. The policy statement contains information specifically for the measurement and evaluation process. It is frequently developed with the input of the training and development staff and key managers or clients. The policy addresses critical issues that will influence the effectiveness of the measurement and evaluation process. Typical topics include adopting the five-level model presented in this chapter, requiring level 3 and 4 objectives in some or all programs, and defining responsibilities for training and development. Table 8-5 shows the topics included in the measurement and evaluation policy of a large firm in Sourth Africa.